Hours and Appointments
Please Note that the Hours Are Subject To Change at Anytime
|Thursday||9am – 7pm|
|Friday||11am – 8pm|
|Saturday||9am – 8pm|
|Sunday||9am – 2pm|
Waterfalls Spa is a European designed spa that does not offer locker rooms. Your service provider will greet you and take you to a private room. Room amenities include towels, robes, slippers and showers. Your body will be fully draped, except for the area being worked on. Requests such as room temperature, pressure of touch, or music volume may be communicated with your service provider.
We recommend scheduling your appointment 2 weeks in advance. Reservations are made subject to availability and must be guaranteed with a credit card. To ensure your service will begin on time please arrive 15 minutes prior to your start time. Be reminded that your late arrival will determine the length of your treatment. We regret that we are unable to lengthen your appointment time if you arrive late and your services may be shortened so as not to inconvenience our other guests. Late arrivals will be charged for the full amount of service regardless of the appointment length.
A 20% gratuity will be automatically added to each service. All guests must provide credit card information when making reservations at the spa. Reservations must be rescheduled or canceled 24 hours or more in advance to avoid being charged for the full services plus gratuity.
Groups & Celebrations
It is our pleasure to create custom packages for birthdays, anniversaries, showers, weddings, and other celebrations.
A selection of drinks & appetizers available to order and enjoy in the relaxation room. Charcuterie boards available when requested 24 hours in advance.
Waterfalls Spa requests all electronic devices remain silenced to ensure a relaxing and comfortable experience.
Please arrive 15 minutes prior to your scheduled appointment to complete your guest profile.
Customization and upgrade options will be presented during the consultation with your spa professional.
Hope Lake Lodge
2177 Clute Road
Cortland, NY 13045
Phone: 1.844.865.0342 or
Phone: 800-955-2754 ext. 1293
* All prices and services are subject to change.